ELOT Privacy Policy

Effective Date:2024-05-31

At ELOT, we understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our parking and EV charging services through our website and mobile application ("App").

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Account Information:Name, email address, password, phone number, vehicle information (type, license plate), and charging preferences.
• Communications:If you contact us, we may keep a record of the correspondence.

Information Collected Automatically:

• Usage Data:We collect information about how you interact with the App, such as the features you use, the pages you visit, and the time and date of your activities.
• Device Information:We may collect information about your device, including the hardware model, operating system, unique device identifiers, and mobile network information.
• Location Data:With your permission, we collect precise location data from your device to provide parking and charging location services. You can control location permissions through your device settings.

2. How We Use Your Information

We use the information we collect to:

• Provide and Improve Services:To provide and operate our parking and EV charging services, process payments, find available parking spots, optimize charging availability, and personalize your experience.
• Communication:To send you important updates, service announcements, and respond to your inquiries.
• Marketing and Promotions:With your consent, we may send you promotional offers and information about our products and services. You can opt-out of these communications at any time.
• Analytics and Research:To analyze trends, track usage patterns, and improve the functionality and user experience of our App.
• Security and Fraud Prevention:To protect against unauthorized access, misuse, or fraudulent activity.

3. How We Share Your Information

We may share your information with the following third parties:

• Service Providers:We may share your information with trusted third-party service providers who assist us in providing and improving our services, such as payment processors, data analytics providers, and customer support platforms. These providers are contractually obligated to protect your information.
• Legal Compliance:We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers:If ELOT is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent:We may share your information for any other purpose with your explicit consent.

4. Payment Processing

We use Stripe, Inc. to securely process all transactions within the App, including payments made with credit cards, debit cards, Apple Pay, Google Pay, and any other payment method offered through Stripe. We do not store your payment card details on our servers. For information on how Stripe handles your payment information, please refer to their privacy policy found on their website. Privacy Policy (stripe.com)​

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our App. Cookies are small data files that are placed on your device to help us analyze traffic, remember your preferences, and provide personalized content.

Types of Cookies We Use:

• Session Cookies:These are temporary cookies that expire when you close your browser.
• Persistent Cookies:These cookies remain on your device for a set period of time or until you delete them.
• First-Party Cookies:These cookies are set by us.
• Third-Party Cookies:These cookies are set by third-party websites or services.

Managing Cookies:
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, block all cookies from specific sites, and clear your browser's cache and cookies. However, disabling cookies may affect your ability to use certain features of our App.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption:We use encryption to protect your data both in transit and at rest.
• Secure Data Storage:Your data is stored on secure servers with restricted access.
• Access Controls:We limit access to your personal information to authorized personnel who have a legitimate need to know.
• Firewalls and Intrusion Detection Systems:We use firewalls and intrusion detection systems to prevent unauthorized access to our systems.
• Regular Security Audits:We conduct regular security audits to ensure the effectiveness of our security measures.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, such as:

• Account Information:As long as your account is active or as needed to provide you with services.
• Transaction Data:For a period of time required for accounting, tax, and legal purposes.
• Usage Data:For a reasonable period of time to analyze trends and improve our services.

We may retain your information for a longer period if required or permitted by law.

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Access and Correction:You can access and update your personal information through your account settings or by contacting us.
• Deletion:You can request deletion of your personal information, subject to our legal obligations.
• Objection:You can object to the processing of your personal information based on legitimate interests.
• Data Portability:You can request a copy of your personal information in a structured, commonly used format.
• Right to Withdraw Consent:You have the right to withdraw your consent to the processing of your personal information at any time.
• Right to Restrict Processing:You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of your data.
• Right to Lodge a Complaint:You have the right to lodge a complaint with a supervisory authority if you believe that we have infringed your data protection rights.

To exercise your privacy rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website or through the App. Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We may also notify you of non-material changes by updating the "Last Updated" date at the top of this Privacy Policy.

11. Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of those third parties before providing any personal information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email address: info@kellon.net

ELOT 隱私權政策

**生效日期：**2024年5月31日

ELOT 致力保障閣下私隱，並承諾妥善處理閣下的個人資料。本隱私權政策旨在闡釋當閣下使用我們的網站和手機應用程式（「應用程式」）使用我們的泊車和電動車充電服務時，我們如何收集、使用、披露和保障閣下的資料。

1. 我們收集的資料

我們可能會收集以下類型的資料：

閣下提供的個人資料：

• **帳戶資料：**姓名、電郵地址、密碼、電話號碼、車輛資料（類型、車牌號碼）和充電偏好設定。
• **通訊：**如閣下與我們聯絡，我們可能會保留通訊記錄。

自動收集的資料：

• **使用情況資料：**我們會收集關於閣下如何與應用程式互動的資料，例如閣下使用的功能、瀏覽的頁面以及活動的時間和日期。
• **裝置資料：**我們可能會收集閣下裝置的資料，包括硬件型號、操作系統、唯一裝置識別碼和流動網絡資料。
• **位置資料：**在獲得閣下許可的情況下，我們會從閣下的裝置收集精確的位置資料，以提供泊車和充電位置服務。閣下可透過裝置設定控制位置權限。

2. 我們如何使用閣下的資料

我們會將收集到的資料用於以下用途：

• **提供和改進服務：**提供和營運我們的泊車和電動車充電服務、處理付款、尋找可用的泊車位、優化充電可用性和個性化閣下的體驗。
• **通訊：**向閣下發送重要更新、服務公告和回覆閣下的查詢。
• **營銷和推廣：**在獲得閣下同意的情況下，我們可能會向閣下發送促銷優惠和有關我們產品和服務的資料。閣下可隨時選擇退出接收這些通訊。
• **分析和研究：**分析趨勢、追蹤使用模式，以及改進應用程式的功能和用戶體驗。
• **安全和防範欺詐：**防止未經授權的查閱、濫用或欺詐活動。

3. 我們如何共享閣下的資料

我們可能會與以下第三方共享閣下的資料：

• **服務供應商：**我們可能會與協助我們提供和改進服務的可信賴第三方服務供應商共享閣下的資料，例如付款處理器、數據分析供應商和客戶支援平台。這些供應商有合約義務保護閣下的資料。
• **法律遵循：**如果法律、法規、法律程序或政府要求，我們可能會披露閣下的資料。
• **業務轉讓：**如果 ELOT 涉及合併、收購或出售資產，閣下的資料可能會作為該交易的一部分被轉讓。
• **獲得閣下同意的情況下：**在獲得閣下明確同意的情況下，我們可能會將閣下的資料用於任何其他用途。

4. 付款處理

我們使用 Stripe, Inc. 安全地處理應用程式內的所有交易，包括使用信用卡、扣賬卡、Apple Pay、Google Pay 和透過 Stripe 提供的任何其他付款方式進行的付款。我們不會在我們的伺服器上儲存閣下的付款卡資料。有關 Stripe 如何處理閣下付款資料的資訊，請參閱其網站上的隱私權政策。Privacy Policy (stripe.com)​

5. Cookie 和追蹤技術

我們使用 Cookie 和類似追蹤技術來增強閣下使用我們應用程式的體驗。Cookie 是放置在閣下裝置上的小型數據文件，可幫助我們分析流量、記住閣下的偏好設定，以及提供個人化內容。

我們使用的 Cookie 類型：

• **工作階段 Cookie：**這些是臨時 Cookie，會在閣下關閉瀏覽器時失效。
• **永久性 Cookie：**這些 Cookie 會在閣下的裝置上保留一段設定的時間，或直至閣下手動刪除為止。
• **第一方 Cookie：**這些 Cookie 由我們設定。
• **第三方 Cookie：**這些 Cookie 由第三方網站或服務設定。

管理 Cookie：
閣下可透過瀏覽器設定控制和管理 Cookie。大多數瀏覽器都允許閣下封鎖或刪除 Cookie、封鎖來自特定網站的所有 Cookie，以及清除瀏覽器的快取和 Cookie。但是，停用 Cookie 可能會影響閣下使用我們應用程式某些功能的能力。

6. 數據安全

我們實施適當的技術和組織安全措施，以保護閣下的個人資料免遭未經授權的查閱、披露、更改或破壞。這些措施包括：

• **加密：**我們使用加密技術來保護閣下在傳輸和靜止狀態下的數據。
• **安全的數據儲存：**閣下的數據儲存在安全的伺服器上，並且存取受限。
• **存取控制：**我們限制只有獲得授權且有合理需要知道的人員才能查閱閣下的個人資料。
• **防火牆和入侵偵測系統：**我們使用防火牆和入侵偵測系統來防止未經授權的進入我們的系統。
• **定期安全審計：**我們會定期進行安全審計，以確保我們的安全措施有效。

7. 數據保留

我們會在必要時保留閣下的個人資料，以實現本隱私權政策中所述的目的，例如：

• **帳戶資料：**只要閣下的帳戶處於活動狀態或需要向閣下提供服務，我們就會保留這些資料。
• **交易數據：**會保留一段時間，以符合會計、稅務和法律目的。
• **使用情況數據：**會保留一段合理的時間，以分析趨勢和改進我們的服務。

如果法律要求或允許，我們可能會保留閣下的資料更長時間。

8. 閣下的隱私權

關於閣下的個人資料，閣下擁有以下權利：

• **查閱和更正：**閣下可透過帳戶設定或聯絡我們來查閱和更新閣下的個人資料。
• **刪除：**在符合我們法律義務的前提下，閣下可要求刪除閣下的個人資料。
• **反對：**基於合法利益，閣下可反對處理閣下的個人資料。
• **數據可攜性：**閣下可要求以結構化、常用格式獲取閣下個人資料的副本。
• **撤回同意的權利：**閣下有權隨時撤回對處理閣下個人資料的同意。
• **限制處理的權利：**在某些情況下，例如當閣下對數據的準確性提出異議時，閣下有權要求我們限制處理閣下的個人資料。
• **提出投訴的權利：**如果閣下認為我們侵犯了閣下的數據保護權利，閣下有權向監管機構提出投訴。

如欲行使閣下的隱私權，請使用以下提供的資訊聯絡我們。

9. 兒童的隱私

我們的服務不適用於 18 歲以下人士。我們不會在知情的情況下收集 18 歲以下兒童的個人資料。如果閣下發現有兒童向我們提供了個人資料，請聯絡我們。

10. 本隱私權政策的變更

我們可能會不時更新我們的隱私權政策。如有任何重大變更，我們將透過在我們的網站上發佈新的隱私權政策或透過應用程式通知閣下。在修訂後的隱私權政策生效日期後，閣下繼續使用我們的服務，即表示閣下接受這些變更。我們也可能會透過更新本隱私權政策頂部的「最後更新」日期來通知閣下非重大變更。

11. 第三方連結

我們的應用程式可能包含指向第三方網站或服務的連結。我們對這些第三方的隱私權做法概不負責。我們鼓勵閣下在提供任何個人資料之前，先查閱這些第三方的隱私權政策。

12. 聯絡我們

如果閣下對本隱私權政策或我們的隱私權做法有任何疑問或疑慮，請透過以下方式聯絡我們：

• 電郵地址: info@kellon.net

如本隱私權政策的中英文版本有任何差異，概以英文版本為準。